Royal London Administration Services
The systems and services that ensure 2 million customers see financial sense.
Royal London Administration Services look after 4m policies for 2m customers, including the majority of Royal London members.
We provide a high quality administration service for Royal London Group’s direct business. This includes customers of Refuge Assurance and United Friendly which became part of the Group in 2000, and Phoenix Life Assurance Limited which became part of the Group in 2008.
We also sell new business to existing customers on a non-advised basis, via our Sales Contact Centre and through a range of provider partners.
Our aim is to treat customers fairly and constantly meet their expectations, including the fulfilment of promises made during the policy lifetime.
This means being as efficient and effective as possible, so we continually strive to enhance our customer proposition by developing and improving our systems and services.
Key Products
- With-profits bonds
- Savings plans
- Life assurance
- Home and car insurance
- Funeral plans
Highlights of 2009
- Improved our payment processes
- Another 22,000 customers converted to direct debit
- Improved our website making forms easier to download
- Expanded product range with a tax-efficient child savings plan from Scottish Friendly
In 2009, RLAS outperformed against budgets and provided good quality service, maintaining business retention above targets. We will continue to look for opportunities to generate value for the Royal London Group and our customers throughout 2010.