Bright Grey pays 98% of life claims
3 September 2010
The protection specialist Bright Grey has announced that it paid 98% of life claims in the first six months of the year – a 2% improvement on last year’s figures. The average payout was £77,000.
In addition to financial payouts, Bright Grey’s Helping Hand service is included in every menu plan, giving plan owners and their families access to their own personal nurse adviser. Each nurse has received bereavement training and can provide advice, reassurance and coping strategies. They can also arrange a course of specialist bereavement counselling.
Kevin Stevens, Head of Sales at Bright Grey said:
“We’re aware that there’s more to recommending a provider than the payout. Another big consideration is the level of service claimants receive. Advisers need to be confident that the provider they recommend will treat claimants with care and compassion at a very difficult time.
“Traditionally people have thought of life cover only as a commodity product. But the evidence we have witnessed in terms of the take up of bereavement counselling within our Helping Hand service indicates that claimants see this as adding real value. At such a traumatic time in people’s lives Bright Grey is proud to be able to offer this additional support.”
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For further information please contact: neil.cameron@brightgrey.com tel: 0131 247 1677
Notes to Editors
Royal London Group is a specialist financial service provider. Its businesses focus on those sectors of the market which value quality propositions, operating through a number of brands:
• Scottish Life – UK pensions market
• Bright Grey – UK protection market
• Scottish Provident – UK protection market
• Royal London 360° – offshore investment markets
• RLAM – fund management
• RLAS – life and pensions administration
• Fundsdirect / Ascentric – fund supermarket; Wrap platform
Royal London also distributes life and pensions products through Santander’s UK branch networks.
Royal London is the largest mutual life and pensions company in the UK with Group funds under management of £39.1 billion. Group businesses serve around 3.4 million customers and employ 2,890 people. Figures quoted are as at 30 June 2010.