Bright Grey’s Critical Illness payments increase to 95%
5 August 2010
The protection specialist Bright Grey has announced that it paid 95% of critical illness claims in the first six months of the year, with only 1.7% of claims declined for non-disclosure. The average pay out was nearly £90,000.
The youngest claimant was 22 years old and a third of claimants were 40 years old or under. 74 per cent of critical illness claims were for cancer.
Roger Edwards, Proposition Director at Bright Grey said:
“Having consistently built up our claims paid figures, we’re delighted to announce our strongest claims paid figures yet. Having such a high claims paid figure helps generate a massive confidence in Bright Grey with advisers and their clients. The fact we’re also leading the market, with an immature claims book, shows our strong focus on treating all our customers fairly.”
Bright Grey’s menu plan also includes its Helping Hand service available to plan owners and their immediate family. Many claimants consider the emotional support they received through the service meant as much to them as their financial payout.
All customers are offered support by RED ARC nurses at the time of their claim and the value of that support is rated so highly that 94% of those contacted used it.
For further information please contact: neil.cameron@brightgrey.com tel: 0131 247 1677
Notes to Editors
Royal London Group is a specialist financial service provider. Its businesses focus on those sectors of the market which value quality propositions, operating through a number of brands:
• Scottish Life – UK pensions market
• Bright Grey – UK protection market
• Scottish Provident – UK protection market
• Royal London 360° – offshore investment markets
• RLAM – fund management
• RLAS – life and pensions administration
• Fundsdirect / Ascentric – fund supermarket; Wrap platform
Royal London also distributes life and pensions products through Santander’s UK branch networks.
Royal London is the largest mutual life and pensions company in the UK with Group funds under management of £39.1 billion. Group businesses serve around 3.4 million customers and employ 2,890 people. Figures quoted are as at 30 June 2010.