Corporate Governance
Customer Impact
Customer Impact
In March 2006 the Association of British Insurers launched the Customer Impact Scheme; a scheme to drive up customers' experiences of the insurance industry.
We agreed to join the scheme from commencement for two of our intermediary brands, Scottish Life and Bright Grey, and Royal London which deals direct with customers. We resolved to ensure that the needs of our customers continue to be at the core of the way in which we run our business.
Below you will find reports from each of the three businesses showing their results and what initiatives they have put in place to improve their results in future years.
Documents:
2008
Royal London Customer Impact Report 2008 (2mb)
Bright Grey Customer Impact Report 2008 (1mb)
Scottish Provident Customer Impact 2008 (1mb)
Scottish Life Customer Impact Report 2008 (184kb)
Other reports for 2008 will be added as soon as they're available.
2007
Royal London Customer Impact Report 2007 (500kb)
Customer Impact Report_2007 (300kb)
Scottish Life Customer Impact Report 2007 (250kb)
2006
Royal London Customer Impact Report (1mb)
Bright Grey Customer Impact Report (500kb)
Scottish Life Customer Impact Report (1.5mb)
For more information on the Customer Impact Scheme please visit http://www.customerimpact.org/.