Customer Impact
In March 2006 the Association of British Insurers launched the Customer Impact Scheme; a scheme to drive up customers' experiences of the insurance industry.
We agreed to join the scheme from commencement for two of our intermediary brands, Scottish Life and Bright Grey, and Royal London which deals direct with customers. We resolved to ensure that the needs of our customers continue to be at the core of the way in which we run our business.
Below you will find reports from each of the three businesses showing their results and what initiatives they have put in place to improve their results in future years.
Documents:
Royal London Customer Impact Report (1mb)
Bright Grey Customer Impact Report (500kb)
Scottish Life Customer Impact Report (1.5mb)
For more information on the Customer Impact Scheme please visit http://www.customerimpact.org/.